Refund policy

Return & Refund Policy

We want you to feel good in your Soul Athletix pieces. If something isn’t quite right, we’re here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused and unwashed, with tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at support@soulathletix.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about a return, please reach out to us at support@soulathletix.com. We’re happy to help.

Damages and issues

We take care in getting your order to you just as it should be. Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item. We’ll review the issue and work with you to make it right.

If the return is due to a defective or damaged item or an error on our part, Soul Athletix will cover the return shipping costs.

Exceptions / non-returnable items

Gift cards and items clearly marked Final Sale cannot be returned or exchanged.

If you’re unsure whether an item is eligible for return, please contact us before sending it back. We’ll be happy to help.

Exchanges

Finding the right fit matters. If you’d like to exchange an item for a different size or colour, please contact us at support@soulathletix.com within 30 days of receiving your order.

Exchanges are subject to product availability and the same eligibility requirements as returns. Customers are responsible for the cost of shipping the original item back to us. Once we’ve received and approved the returned item, Soul Athletix will cover the cost of shipping the replacement item to you.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Original shipping charges are non-refundable, except when the return is due to a defective or damaged item or an error on our part.

Please keep in mind that your bank or credit card company may need additional time to process and post the refund.